Lory
Shopify VA | eCommerce Email Support & Order Management | Shopify Product Listin
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
College Level
Last Active
July 11th, 2026 (yesterday)
Member Since
September 13th, 2021
Profile Description
I help Shopify ecommerce businesses provide excellent customer support and keep daily operations running smoothly.
I have 7 years of customer service experience and 3+ years supporting Shopify stores. My experience includes handling customer inquiries, order management, refunds, replacements, supplier communication, product listing, and Shopify store management. I'm experienced in
I also have experience creating and optimizing product listings, building product pages, managing Klaviyo
I'm organized, detail-oriented, dependable, and able to work independently with minimal supervision. I enjoy learning new tools and always look for ways to improve processes and support business growth.
Core Skills
• Customer Service &
• Shopify Store Management
• Product Listing & Optimization
• Order Management
• Refunds & Replacements
• Supplier Communication
• Product Research
• Klaviyo
• PayPal, Klarna & Airwallex Disputes
• Google Workspace
• AI Tools (ChatGPT & Gemini AI)
• Basic PageFly & Funnelish
Top Skills
E-Commerce » Shopify
Experience: Less than 6 months
● Built high-quality and GMC-compliant product landing pages ● Generated high-quality product and lifestyle images using Gemini AI ● Automated bulk product imports using PokyAI and ChatGPT ● Optimized product listings and content for ecommerce stores
Customer Support
Experience: 2 - 5 years
● Managed customer support via email ● Handled order inquiries, shipment issues, refunds, and replacements ● Communicated with suppliers regarding order fulfillment ● Managed chargebacks and payment disputes through PayPal, Airwallex, and Klarna
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
● Assisted customers with billing, payment, and service inquiries ● Provided troubleshooting and technical support ● Resolved customer concerns efficiently and professionally ● Maintained high customer satisfaction through quality service
Other Skills
Office and Administration » Google Workspace
Experience: Less than 6 months
● Fully proficient in using essential tools like Google Workspace (Docs, Sheets, Drive) ● Slack for seamless team communication and project management. ● Data entry and admin tasks
Marketing » Content Creation » eMail Marketing
Experience: Less than 6 months
- Email Campaign Management: Basic knowledge of Klaviyo for setting up email flows and managing targeted email campaigns.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 17
- Influence: 7
- Steadiness: 35
- Compliance: 41
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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Davonna Willis
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