Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

College Graduate

Last Active

November 21st, 2021 (1117 days ago)

Member Since

December 5th, 2014

Profile Description

I am Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info and I used to work in a call center. I started my career as an Online Banker, Technical Support, and recently as a Customer Account Executive, Billing Specialist.                                                    
                  
I am a responsible and an independent person with a positive mindset, integrity and very determine to learn new things. The same thing in real life. I tend to apply my personal principle with my job. My objective is to be effective and a reliable employee to my employer. I will do whatever it takes to be successful VA.
                                                                                             
I have some experience with Facebook advertising and marketing. I also have a sales background for 3 years. I used to be a sales representative from an advertising company before I started working in the BPO industry.                                                            
Last 2018 I got promoted as a supervisor. I have 12 customer service representatives under my directive. These are my duties and responsibilities as a Team Lead.                         
                                                                                                                                              1. Check attendance and tardiness.                                                                                2. Extract after hour call logs. Make sure agents will return customers, voicemail and missed calls.                                                                                          
3. Escalations and sup call.                 
4. Monthly, Quarterly and Regularization Evaluation.                   
5. Call monitoring (QA).             
6. Coaching.      
7. Prepare monthly scorecard.      
8. Update sales tracker.    
9. Training for updates (refresher for any new process)    
10. Validation interview for new applicants and replacement agents.   
11. Prepare monthly reports for both the company and the clients.