Overview
Looking for full-time work (8 hours/day)
at $4.66/hour ($896.00/month)
Associates degree
Last Active
June 27th, 2026 (2 days ago)
Member Since
September 12th, 2021
Profile Description
Customer Service Professional with 5+ years of experience specializing in customer support, technical assistance, and call quality assurance. I’m skilled in handling complex member concerns, communicating accurate claims and benefits details, and delivering solutions that build trust and satisfaction. My background in both frontline support and quality evaluation allows me to understand customer needs while also helping teams improve performance through coaching and feedback.
I’m passionate about creating positive customer experiences, solving problems efficiently, and contributing to a culture of service excellence. Always learning, always improving, and always committed to delivering results that matter.
Let’s connect—I'm open to new opportunities where I can contribute my skills, grow, and make a meaningful impact.
Skills that I can offer:
CUSTOMER SUPPORT & SERVICE
* Customer service & retention
* Claims and benefits handling
* Conflict resolution
* Member assistance & information accuracy
QUALITY AND PERFORMANCE
* Call quality assurance
* Performance evaluation
* Coaching and feedback
* Identifying process gaps & improvement strategies
TECHNICAL & TOOLS
* Technical troubleshooting
* CRM & ticketing systems
* Scheduling service visits
* Coordination of benefits & CPT code verification
CORE COMPETENCIES
* Strong communication skills
* Problem-solving
* Attention to detail
* Ability to handle complex inquiries
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Other Skills
Customer Support » Email Support
Experience: 6 months - 1 year
Office and Administration » Email Handling
Experience: 1 - 2 years
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Toledo, Cebu
- Tests Taken
- IQ
- Score: 116
- DISC
- Dominance: 51
- Influence: 11
- Steadiness: 29
- Compliance: 10
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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