Results-driven Process Coordinator and Financial Professional with over 20 years of extensive experience in process optimization, accounting, and property management. Proven track record in developing effective business workflows and process documentation to enhance operational efficiency. Expert in managing complex financial portfolios, including full-cycle accounting, tax compliance, and strategic financial reporting for global organizations such as Xerox and IBM.
Adept at navigating diverse business environments, from managing residential properties to leading high-volume B2B collections and customer service teams. Highly skilled in Google Workspace, HubSpot, and advanced Microsoft Excel, with a strong background in stakeholder communication and cross-departmental coordination. Recognized for excellence with multiple awards for customer service and collection performance.
Core Competencies
1. Process Engineering: Workflow mapping, process documentation, and operational trend analysis.
2. Financial Expertise: General ledger reconciliation, financial statement analysis, tax filing (local/federal), and GAAP compliance.
3. Property & Business Management: Full-cycle rental property management, lease agreements, and tenant relations.
4. Collections & AR: Portfolio management, delinquency reduction, and dispute resolution.
Technical Skills: Microsoft Office Suite, Google Workspace, and HubSpot, other Accounting softwares/ERP Tools
Education & Certifications
-Bachelor of Science in Accountancy | Mindanao State University
-IELTS General Training Certificate | British Council
-Career Service Professional Eligibility | Civil Service Commission
-Verified International Academic Qualifications | World Education Services (Canada)
Experience: 5 - 10 years
o Occupancy Management: Proactively market vacancies and screen applicants to ensure high occupancy rates and reliable tenancy. o Tenant Relations: Serve as the primary point of contact for all tenant inquiries, resolving disputes and fostering a positive community environment. o Maintenance Oversight: Coordinate routine upkeep and emergency repairs to preserve asset value and ensure compliance with safety standards. o Leasing Logistics: Facilitate the end-to-end move-in and move-out process, including property inspections, key handovers, and security deposit processing. o Onboarding: Conduct face-to-face meetings with new residents to finalize documentation and collect initial move-in funds.
Experience: 2 - 5 years
Workflow Optimization: Orchestrates the development of comprehensive process maps and standard operating procedures (SOPs) by auditing VA task lists to ensure 100% alignment with client expectations.
Experience: 5 - 10 years
Executed precise journal entries and performed complex reconciliations to ensure the integrity of financial data.
Experience: 2 - 5 years
Accounts Receivable (AR) Management: Streamlined the "Quote-to-Cash" cycle by collaborating with Sales and Logistics to reduce errors and resolve customer disputes.
Experience: 2 - 5 years
Financial Recordkeeping: Maintained essential accounting records, including Cash Receipts Books, Journal Vouchers, Accounts Receivable (AR) Ledgers, and Trial Balances.
Experience: Less than 6 months
Billing Operations: Managed monthly billing cycles for major store consignors, external affiliates, and multiple branch locations.
Experience: 2 - 5 years
Participated in process studies to develop and implement solutions for improving accounting efficiency.
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