Real State Cold-Calling Supervisor/Customer Service Officer

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Associates degree

Last Active

April 15th, 2024 (31 days ago)

Member Since

September 10th, 2021

Profile Description

Hi there, I have experience as a cold-calling agent and was PROMOTED to supervisor. This is one of my PROVEN TRACK RECORD of doing my job well. So, if you’re looking for an EXCELLENT and DEDICATED employee, allow me to be part of your team. I will treat your business as my own.                                                                                                                                                                                                                   
These are some of the skills I acquired through my experience that I believe will benefit your company.                                                                                                                                                                                                            
*LEADERSHIP SKILL                                              
Ability to lead and inspire a team of cold-calling agents to achieve lead-generation targets.                                                                                        
                                                                                
*COLD-CALLING                                                    
Knowledge of effective cold-calling strategies and scripts.                                   
                                                                                                                                             *CRM/DIALING-SOFTWARE                                  
Proficient in using CRM systems, and dialing software such as Readymode, Podio TurnKey, and other online communication platforms.                           
                                                                              
*COACHING                                                            
 Coach effective cold-calling techniques, including opening statements/spells, handling objections, and closing calls.                              
                                                                                                                                                *MOTIVATOR                                                          
Conduct motivational meetings or huddles to kick off the day or week 
                             
*COMMUNICATION                                            
Coordinate with the management to ensure alignment in messaging and goals.                                                                                                            
*PERFORMANCE MANAGEMENT                         
Monitor and evaluate individual and team performance against key performance indicators (KPIs).                                                                                                                                                                                                  
*TRAINING                                                              
Train new teaUpgrade to see actual infombers on cold calling techniques, scripts, and objection handling.
                                                                                              
*QUALITY ASSURANCE                                          
Regularly review and provide feedback on the quality of calls to ensure consistency.     
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Here are some of my skills as a Customer Service Officer:

*I managed employee training for all new hires over my tenure and offered continued advice, guidance, and mentorship on duties and practices.

*Help ensure compliance with corporate and regional escalation policies.

*Critical thinking skills to address complex problems and provide solutions.

*Able to remain calm and patient, especially when dealing with challenging or upset customers.

*Empathy and Active Listening Skills

*Resolve conflicts or disputes between the customer and the credit card company.

Looking forward to working with you!!!