John

Department Head (Pest Control Customer Service)

Verified

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Overview

Looking for full-time work (8 hours/day)

at $19.08/hour ($3,636.35/month)

Bachelors degree

Last Active

May 21st, 2026 (23 days ago)

Member Since

November 29th, 2014

Profile Description

I am an experienced customer service and operations leader with over a decade of success in the BPO industry and the U.S. pest control sector. Currently, I serve as Department Head for the Customer Service team at a U.S.-based pest control company, where I lead service strategy, team performance, and operational excellence to ensure a consistently high-quality customer experience.

Throughout my career, I have held key leadership roles as a Team Manager and Operations Manager, overseeing diverse accounts across multiple industries. I bring extensive hands-on experience managing all major communication channels, including phone, email, chat, and back-office support, with a strong focus on efficiency, quality, and customer satisfaction.

Known for building high-performing teams and optimizing processes, I have successfully driven performance improvements through coaching, data-driven decision-making, and cross-functional collaboration. My leadership style balances operational rigor with a people-first approach, enabling teams to exceed KPIs while maintaining engagement and service excellence.

I am passionate about delivering exceptional customer experiences, developing leaders, and aligning customer service operations with broader business goals.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 2 - 5 years

Other Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Office and Administration » Calendar Management

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Basic Information

Age: 35

Gender: Male

Website: Sign Up with Pro Account to View

Address: Paranaque, Metro Manila

Tests Taken: IQ
Score: 133: DISC
Dominance: 55
Influence: 18
Steadiness: 21
Compliance: 6: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”