Virtual Assistant / Product Research / Team Lead

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 23rd, 2024 (12 days ago)

Member Since

September 6th, 2021

Profile Description

I am a punctual and organized person. I have good time management skills and can easily multitask and beat deadlines. I always make sure to finish my projects ahead of time so I still have more opportunities to do other things and be productive. Working in the BPO industry in the almost 13 years helped me to become more flexible and adaptable in any working situations. I was previously employed as a Team Leader in a known online video streaming company and here are the duties and responsibilities that I performed:
-Manage and supervise CSRs -Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees-Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements-Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas-Use critical thinking to develop solutions to improve business performance and partner success-Motivate teams through relationship building and real-time coaching-Develop incentive programs to motivate CSRs to achieve desired outcomes-Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team-Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues -Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings-Gain expert-level knowledge on all partner products and promotions-Demonstrate a positive work ethic and commitment to achieve the best possible outcomes.
I am self-motivated and can work independently with less supervision but still give out quality results for my work. I always challenge myself in learning new things and always go out of my comfort zone and think out of the box. I always say that "failure is not an option" and "never settle for anything less."