Results-driven Customer Support Lead and Training & Quality Analyst with 4+ years of experience in e-commerce operations, team leadership, and quality assurance. Skilled in coaching teams, managing escalations, improving SOPs, and driving KPI and SLA performance. Proficient in Zendesk, Salesforce, Google Workspace, and Shopify, with experience as an appointment setter and in data analysis using Excel.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.