Civil Engineer, Certified Safety Officer II and Experienced Customer Service Rep

I am a recent graduate of Civil Engineering with strong foundational knowledge in construction planning, estimation, and structural design. My academic background, combined with hands-on training and practical exposure, has equipped me with the ability to accurately read and interpret construction plans, perform quantity take-offs, and prepare detailed cost estimates. In addition to my engineering education, I have extensive experience working in high-volume call center environments focused on sales and customer interaction. This experience has developed my communication skills, attention to detail, and ability to thrive under pressure—qualities that I now bring into the field of construction and project coordination. I am also experienced in working with international clients in both remote (online) and onsite settings. I adapt quickly to new software and systems, and I am comfortable collaborating with diverse teams across different time zones. Key Skills: Construction estimating and quantity take-offs Blueprint and plan reading Structural design (AutoCAD, basic structural software) Strong verbal and written communication Client and supplier coordination Data entry and administrative support Time management and multitasking in fast-paced environments Familiarity with U.S. construction standards and documentation Fast learner, highly reliable, and proactive team player I am now seeking an opportunity where I can grow my career in construction and project estimation, while contributing to a dynamic and professional team.

I have been working as a Virtual Assistant since the age of 18, gaining extensive experience in remote administrative support, client communication, and online business operations. Over the years, I have worked with clients from various countries and industries, allowing me to develop a flexible and highly adaptive work ethic. My background includes handling tasks such as data entry, email and calendar management, customer service, lead generation, appointment setting, and social media support. I am highly organized, detail-oriented, and capable of managing multiple priorities while meeting deadlines with minimal supervision. Having worked in both sales-focused call center environments and professional virtual assistant roles, I bring strong communication skills, problem-solving abilities, and a customer-first mindset to every task. I am tech-savvy, a quick learner, and always committed to delivering high-quality, reliable support to clients. Key Skills & Responsibilities: Experienced Virtual Assistant since age 18 Data entry, research, and general administrative tasks Email and calendar management Inbound/outbound calls, appointment setting, and follow-ups Customer service and support (chat, email, and voice) CRM and database management Lead generation and online marketing assistance Proficient in tools such as Google Workspace, Microsoft Office, Canva, Zoom, Trello, and more Comfortable working with clients from different nationalities and time zones Strong attention to detail, excellent time management, and highly dependable With a combination of professional experience, communication skills, and dedication to client satisfaction, I aim to provide exceptional support that helps businesses grow and operate efficiently.

I have extensive experience in sales, particularly in high-pressure call center environments focused on product promotion and closing deals. Over the years, I’ve developed the ability to confidently engage with a wide range of customers, understand their needs, and provide solutions that drive conversions and customer satisfaction. My role in sales has involved both inbound and outbound campaigns, cold calling, upselling, and cross-selling. I have a proven ability to meet and exceed sales targets consistently while maintaining professionalism and a strong customer-focused approach. Working with clients from different nationalities has strengthened my communication skills, adaptability, and cultural awareness. With a background in Civil Engineering and experience as a Virtual Assistant, I bring a well-rounded skill set to any sales role—combining technical knowledge, persuasive communication, and efficient workflow management. Key Skills & Responsibilities: Extensive experience in sales-focused call centers Strong background in both inbound and outbound selling Skilled in cold calling, lead generation, and closing deals Excellent verbal communication and rapport-building Able to handle objections, follow scripts, and adapt quickly Familiar with CRM tools, sales tracking systems, and reporting Consistent top performer with a focus on meeting/exceeding targets Experience working with diverse international clients High level of professionalism, resilience, and customer empathy I am passionate about delivering results, building long-term customer relationships, and continuously improving sales strategies to help businesses grow.