IT Helpdesk

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

May 17th, 2024 (7 days ago)

Member Since

November 23rd, 2014

Profile Description

Technical Support Agent/Helpdesk
Trouble-shoot performance related issues with individual consultant PC configurations, and supporting users with their technical questions relating to Email and SharePoint. Processes requests from Project Managers for the organization of Distribution Lists and Site Permissions. Monitoring of response to service requests submitted by consultants to a Helpdesk system implemented by
Identifying issues impacting productivity and escalating these as appropriate to the client. Publish solutions and recommendations within the Helpdesk ticketing system. Work closely with staff on process improvement and attend meetings as requested
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients and more;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Stay current with system information, changes and updates