Virtual Assistant & Quality Analyst

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

High school diploma

Last Active

May 23rd, 2024 (3 days ago)

Member Since

September 1st, 2021

Profile Description

Quality Analyst – More than 3 years of handling agents (listening to call recordings and providing appropriate feedback). Facilitate calibration sessions with leads and clients.
Cold Calling and Probing (Sales Techniques) – Called micro to small business owners and check on their freight needs. Contacting customers with past due balances and having them to commit for a longer service and add-ons on their subscriptions.
Operational and Performance Management - 6 years of operational "Customer Service" experience in Billing, Collection, and Claims (Support mediums – Email and Phones).
People and Talent Management – Experienced in managing teams within the 4-year tenure in Operations and Quality Department. Conducted trainings and upskilling for low performing agents