Detail oriented professional with experience across retail, logistics, and healthcare. Worked as a Customer Service Representative handling retail accounts—processing payments, placing orders, and addressing account inquiries. Later joined Amazon Shipping & Retail Support, assisting drivers with successful deliveries, managing customer concerns, and handling payments, orders, refunds, and returns. Also served as a Customer Care Associate, guiding elderly members through their Prescription Drug Plans (PDP), explaining benefits, and resolving inquiries with empathy. Skilled in communication, problem-solving, and multitasking, with a proven ability to deliver excellent customer experiences across industries.
Experience: 6 months - 1 year
Skilled in real-time chat support for last-mile delivery drivers, including geolocation troubleshooting, remote delivery confirmation using backend tools, and incident escalation for issues such as theft or customer misconduct. Also experienced in executing back-office support tasks and maintaining accurate delivery records.
Experience: 6 months - 1 year
With experience assisting elderly members in managing their prescription drug plans. Skilled in providing clear, respectful, and empathetic support regarding coverage details, billing concerns, medication inquiries, and account updates.
Experience: 1 - 2 years
Handled retail account specifically in the gas service industry. Proven ability to assist customers with billing inquiries, account updates, service request and issue resolution in a timely and professional manner.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.