Virtual Assistant | CRM & Operations Specialist | Salesforce Expert

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

August 31st, 2021

Profile Description

I don't just complete tasks — I build systems that make your business run better.

I'm Cyntial May Torculas, a Virtual Assistant and CRM & Operations Specialist with 2+ years of remote experience supporting U.S.-based funding companies. I've worked directly under CEOs, managed 500+ merchant files, and consistently delivered accurate results across high-volume operations.

What I do best:

- Salesforce CRM Management & Data Accuracy
- Contract Preparation & Compliance
- Underwriting & Merchant Research
- Executive Admin & Email Management
- SOP Creation

My daily tasks have included:

- Updating and maintaining Salesforce CRM records, leads, and pipeline data
- Preparing, reviewing, and processing merchant contracts and disclosure documents
- Researching merchant records through Data Merch and court databases
- Reviewing Experian and TransUnion credit reports to support underwriting decisions
- Managing executive email inbox, follow-ups, and ISO broker communications
- Creating and maintaining Excel reports for ROI, performance, and operations
- Conducting QA reviews on agent submissions and monitoring KPIs
- Setting up accounts for new hires across Microsoft 365, Salesforce, Five9, and RingCentral
- Writing and updating SOPs for internal processes and team onboarding
- Coordinating between underwriting, operations, and ISO teams to keep deals moving

If you want someone reliable, sharp, and ready to hit the ground running — let's talk.