Customer service, virtual assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

October 2nd, 2023 (207 days ago)

Member Since

August 29th, 2021

Profile Description

Hello Hiring Managers,

I am Upgrade to see actual info. I have 6years of Customer Service Experience in the Call Center Industry. My Objective is to be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company.
I am the best fit in managing the team, and as well as handling customers up to the end of their needs, I make sure I provide a perfect service experience to all customers.

What you can expect froUpgrade to see actual info:
• I have a keen eye for detail and accuracy.
• I can work independently with minimal supervision. I am a fast learner, goal-driven, result-oriented, and resourceful.
• I will make sure all work is completed efficiently and to a high standard.
• I am responsible and accountable. I am not scared to put my hand up if I make a mistake( as we all do).
• I take my responsibilities seriously. I don't mind spending extra time outside my working hours reviewing my work or proofreading files before submission. I am willing to attend workshops, seminars, and skills refresher courses to better my skills and develop my knowledge. I am highly enthusiastic and always ready to learn.

Here's a list of services and skills I offer:
• Customer Service Support
-Chat/Phone/Email
-Liaison between customer and management, process refunds, process orders
- Booking travel flights/cruise
-Order Processing
-Dispute Specialist
-Inbound and Outbound Calls

• Real Estate Virtual Assistant
-FSBO/ FRBO Research
-Lead generation using Upgrade to see actual info, Upgrade to see actual info and Upgrade to see actual info websites.
-Handling clients Social Media accounts and pages e.g Facebook, Instagram, LinkedIn, Twitter
-Posting real estate ads on different Facebook groups for Upgrade to see actual info/FRBO properties.

• Administrative Tasks
-Data Entry
-Database/CRM
-Email management and email response handling
-Google Docs and spreadsheets
-Proficient in the use of Microsoft Office applications such as Microsoft Word, Excel,

Other things that I ENJOY DOING:

• Email Support
• Chat Support
• Web Research
• Data Entry
• Admin Support
• Order refund and cancellation
• Technical support
• Assist in billing
• Order Processing

Tools:

• Lexis Nexis
• SAP CRM
• Upgrade to see actual info
• Skype
• Zoom
• Ms Excel, Word, PowerPoint
• Google Drive/Office
• Facebook, Facebook Groups, Facebook Pages, Instagram, Twitter, Google+, Pinterest

I am trainable and a fast learner. You do not have to worry about teaching me new 
tools and processes.

If my skills are fit for you, please contact me.