Customer Service Superstar (Email / Chat / Social Media)

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor's Degree

Last Active

April 21st, 2024 (5 days ago)

Member Since

November 18th, 2014

Profile Description

By profession, I have been trained to interact with people in all forms of communication. The training I had in radio, newspapers, and other media firms enhanced my skills to become effective in dealing with the masses and individuals with different personalities.

My 7-year employment as a Team Leader, Supervisor, and Project Manager of a Content Solutions company developed my capabilities to manage several groups where I can readily execute the best of my performance in a deadline-driven environment.

To further enhance leadership skills, the company offers short courses through a learning academy, and some of these that I took up are the following:

Advanced problem-solving and Decision-makingCoaching, Counseling, and Mentoring for SuccessBasic Scheduling, Business Planning and ControlTime and Stress ManagementConflict Management Training, Assertive CommunicationSupervisory Skills Development ProgramVision-Mission Values WorkshopEmail Etiquette Workshop

I have completed Six Sigma (Yellow Belt Certification), which most successful companies like Motorola, DELL, Pfizer, Wyeth, Johnson & Johnson, JP Morgan, Thai Airways, Air France, Bank of America, and many others use to reduce defects, improve yield and customer satisfaction, increase net income, and continue to improve.

I have been working remotely since 2013 for a couple of companies (details provided in my resume) as an inbound and outbound customer service agent, email specialist, chat support, social media support, and copywriter.

I am familiar with Shopify, Zendesk, Gorgias, HelpScout, Klaviyo, Marketing Airtable, Slack, Kanbanize, ClickUp, and social media platforms like Facebook, Instagram, Snapchat, and Twitter.

As a customer service agent, I provide excellent customer service through phone, email, and chat support channels. Resolve customer inquiries, concerns, and complaints in a timely and empathetic manner. I collaborate with cross-functional teams to address customer issues and improve service processes. I also respond to Facebook, Instagram, Snapchat, and Twitter messages and comments.

As a copywriter and editor, I write blogs and email marketing copies, edit and write website content, create post captions for Facebook and Instagram, and schedule posts using Sked Social and Tweetdeck.

As a brand manager, I communicate with difficult customers to settle issues and concerns. I also respond to customer reviews through various review sites like Upgrade to see actual info, Trustpilot, and Upgrade to see actual info.

Experience has taught me how to build relationships with the people in the business units. I have the ability to work without supervision, handle high-stress situations, and manage multiple priorities. I am focused on delivering quality service.