Customer Support | Social Media Management

I have experience creating engaging and professional content for social media platforms, including designing posts, writing captions, and developing content ideas that align with brand goals. I manage content schedules, research trends, and optimize posts for better reach and engagement. I also monitor comments and messages, respond to audience interactions, and use basic analytics to improve content performance.

I specialize in handling customer inquiries, resolving billing and account issues, troubleshooting technical concerns, and ensuring a smooth customer experience. I am skilled in managing high volumes of support tickets while maintaining accuracy, professionalism, and empathy. My work includes documenting interactions in CRM systems, coordinating with internal teams, and consistently meeting performance metrics such as quality assurance, response times, and customer satisfaction. I am known for clear communication, strong problem-solving skills, and the ability to handle challenging situations calmly and effectively.

I have hands-on experience supporting e-commerce operations by managing product listings, processing orders, and handling customer inquiries related to purchases, shipping, returns, and refunds. I am skilled in tracking orders, updating inventory records, and coordinating with fulfillment teams to ensure timely and accurate deliveries.