Rystel
Healthcare Virtual Assistant | Data & Administrative Support | Customer Service
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
July 10th, 2026 (yesterday)
Member Since
August 26th, 2021
Profile Description
Looking for a reliable virtual assistant who understands healthcare workflows, data accuracy, and client communication? I bring hands-on experience supporting healthcare organizations, research operations, and customer-facing teams—while maintaining strict confidentiality and compliance.
I’ve worked with global companies such as BruntWork Inc., UnitedHealth Group (Optum), and Concentrix, where precision, professionalism, and empathy are essential.
What I Bring to the Table:
- Healthcare & Research Support
• Assisted members with medical benefits, claims, eligibility, and prior authorizations
• Guided Medicare-eligible patients through Parts A–D benefits with clear, compliant explanations
• Maintained HIPAA-compliant handling of sensitive health and personal information
• Supported wellness and mental health studies, including participant coordination and data monitoring
• Scheduled medical transportation and managed appointment coordination
- Data & CRM Management
• Managed and updated client records using Zoho CRM, Maestro, and auto-call documentation tools
• Conducted client interviews to verify eligibility and gather confidential data professionally
• Tracked appointments, follow-ups, and client interactions with accuracy
• Maintained organized digital records and ensured data privacy and compliance
• Collected and monitored EEG data during daily sessions, ensuring accuracy and proper documentation
- Administrative & Executive Support
• Scheduling and calendar coordination
•
• Data entry and documentation
• Invoicing and workflow support
• Assisting daily operations to ensure smooth, efficient processes
- Customer Service & Sales Support
• Provided customer support for telecom and healthcare accounts
• Resolved billing, technical, and account-related concerns
• Managed high-pressure interactions while maintaining professionalism
• Assisted with sales and enrollment support during peak periods
• Consistently met performance metrics while prioritizing customer satisfaction
I’m detail-oriented, organized, and proactive—someone you can trust to handle sensitive tasks, support your clients, and keep operations running smoothly. Whether you need a Healthcare VA, Data Operator, or Administrative Virtual Assistant, I’m ready to be a dependable extension of your team.
Let's collaborate to streamline your operations and enhance your online presence!
Drop a personalized message :)
Talk soon!
Rystel
Top Skills
Customer Support » Healthcare
Experience: 6 months - 1 year
Experienced in supporting healthcare members with benefits, eligibility, claims, prior authorizations, and patient coordination while maintaining HIPAA compliance.
Office and Administration » Data Entry
Experience: 1 - 2 years
Skilled in updating client records, tracking interactions, scheduling appointments, and maintaining accurate documentation using CRM platforms. Detail-oriented in collecting, updating, and organizing client and research data, ensuring accuracy and compliance at all times.
Office and Administration » Data Collection
Experience: 1 - 2 years
Supported wellness and mental health studies through participant screening, eligibility verification, data monitoring, and workflow coordination. Assisted in improving efficiency and maintaining smooth daily operations across healthcare, research, and business environments.
Other Skills
Marketing » Email Marketing
Experience: 1 - 2 years
Proven ability to resolve inquiries professionally through calls, text and emails and follow-ups in high-volume, customer-facing environments. Send marketing texts and emails to potential and current participants of our mental health studies.
Customer Support » Customer Service
Experience: 6 months - 1 year
Proven ability to resolve inquiries professionally through calls and follow-ups in high-volume, customer-facing environments.
Office and Administration » Calendar Management » Scheduling
Experience: 1 - 2 years
create a brief explanation of the skill email management and i used it in inviting potential participants to join our mental health studies and assisting them on their first and second session scheduling appointment.
Marketing » Telemarketing » Outbound Calls
Experience: Less than 6 months
Experienced in inbound and outbound calls to patient confirm schedules, address concerns, and provide clear assistance. Answered product concerns and resolved technical and billing issues
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, NCR
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 49
- Influence: 19
- Steadiness: 13
- Compliance: 19
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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