Professional summary: Results-oriented and very resourceful candidate with more than 18 years of
experience in client’s support and desktop administration. Advanced technical certifications in both
hardware and software related products and consistently keeping up to date with emerging technologies.
Personal qualities: Excellent work ethic, analytical, creative and independent. Able to work under pressure and maintains a flexible work schedule. Able to work individually or with tea
class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Experience: 5 - 10 years
Helpdesk Support professional with experience providing first and second-level technical support for hardware, software, and Microsoft 365 applications. Skilled in diagnosing and resolving user issues, managing incidents and service requests, troubleshooting Windows environments, configuring user accounts and permissions, and delivering excellent customer service while meeting service level agreements (SLAs).
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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