I have experience in Customer Service and also worked as technical support and a billing associate for an American telecommunications company. I used to teach basic Japanese language to High School students right after graduation and I used to run an Internet Cafe alongside. I am also a Quality Analyst
that listens and evaluates call of agents to ensure that they are following the company standards in providing excellent customer service.
Experience: 1 - 2 years
I worked as a quality analyst and have performed trend analysis with the quality evaluations. I submit weekly and monthly reports on data collected for higher management's use.
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