Overview
Looking for full-time work (10 hours/day)
at $5.00/hour ($1,100.00/month)
College Level
Last Active
May 21st, 2024 (2 days ago)
Member Since
August 23rd, 2021
Profile Description
I worked as a Team Leader for Customer Service Representative, Collection Specialist, Chat support, and Content Moderator for over ten years.
I worked in the BPO industry for more than ten years.
I started as a customer service representative in a Telecommunication account based in the UK from 2011 to 2020. We are in charge of explaining bills, upselling, basic troubleshooting of their broadband and mobile phones. I also worked in the collections team, ensuring that accounts are up to date; we manage promise to pay and payment plans to help them pay their outstanding balance.
My recent work is as a team leader in the content moderation team wherein we monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.
Top Skills
Customer Support
Customer Support » Phone Support
Customer Support » Content Management
Office and Administration » Data Entry
Other Skills
Customer Support » Email Support
Office and Administration » Microsoft Excel
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Teresa, Rizal
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 47
- Influence: 35
- Steadiness: 5
- Compliance: 12
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
READ STORYEMPLOYERS
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