Customer Service & Sales Specialist/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.05/hour ($1,152.00/month)

Associate in Hotel and Restaurant Management

Last Active

February 27th, 2026 (115 days ago)

Member Since

November 12th, 2014

Profile Description

Highly motivated and results-driven Customer Service & Sales Specialist with 5+ years of experience in inbound/outbound support, appointment setting, and client retention. Adept at handling customer inquiries, upselling, and conflict resolution to enhance client satisfaction. Proven ability to work efficiently under pressure, meet performance metrics, and provide exceptional service.

Key Skills:
• Customer Support & Retention
• Appointment Scheduling & Order Processing
• Inbound & Outbound Calls
• CRM & Autodialer Experience
• Problem-Solving & Conflict Resolution
• Multitasking & Time Management

Professional Experience:
• English Appointment Setter – Managed scheduling, updated patient records, and ensured seamless coordination with medical providers.

• Client Retention Specialist – Resolved customer concerns, enhanced retention, and upsold services.

• Order-Entry Customer Service Rep – Processed orders, educated customers on promotions, and maintained 90% of monthly metric goals.

• Reservation Sales Specialist – Assisted customers with hotel bookings, inquiries, and complaints, achieving a 90% customer satisfaction rating.

Passionate about delivering outstanding customer experiences and optimizing sales opportunities to drive business growth.

Open to remote customer service, sales, or administrative support roles.

Tools:
  • Canva
  • Google Suite
  • Call Tools
  • Slack
  • CRM's

I am confident and excited to be part of a company to enhance my skills and knowledge. I believe in continuous learning and I'm not afraid to do new things that will help upscale my skills.