Customer Service Representative / Virtual Assistant / SMM

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

High school diploma

Last Active

April 24th, 2024 (12 days ago)

Member Since

August 18th, 2021

Profile Description

Hello there! I appreciate you looking at my profile. My name is Angel, and I've worked as a CS Associate for two years. In my two years of experience, I have managed three accounts, and they are:

Home Warranty Company
- Assist the customer in determining whether the problem with their home appliances falls under the terms of their contract.
- Set a customer service request appointment.
AT&T U-verse
- Analyzing the reason for the service disruption and working with the client to perform simple troubleshooting.
- Making an appointment with a technician to have their equipment examined and fixed.
- Provided basic technical support for clients on a wide range of company products.
- Remained courteous and calm, even during Upgrade to see actual infonts of customer dissatisfaction.
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- Acknowledging client concerns and promptly providing a solution.
- Updating clients on the status of their orders and deliveries.
- Giving an answer that complies with business policy to the problem.
- Recording every step of the call to the database of our customer.

Aside from these experiences, I also have exposure being:

Experienced Sales Associate at a family-owned micro-retail FMCG store
- Maintained efficient records of stock inventory levels ensuring sufficient weekly product replenishment.
- Served on average 20 customers per day, answering inquiries and managing payment.

Experienced cyber café attendant at a family-owned digital gaming and internet lounge
- Managed daily cash transactions ensuring 100?curacy of payment records alongside customers’ computer time logs.
- Monitored and maintained orderliness ensuring positive lounge experience for all patrons.
- Provided basic troubleshooting assistance to customers ensuring repeat visits through excellent customer care.

I can adapt to a fast-paced environment, I also make sure to do my own research to any available resources that I have so I can deliver the quality of the tasks. I'm also willing to learn new things inside your business/company, so I can bring more value to your business/company. If you're going to hire me I can prove to you that I'll be the best asset of your company.

For reference, here’s the link where you can visit my resume: Upgrade to see actual info

You can email me at Upgrade to see actual info or through WhatsApp/Telegram Upgrade to see actual info.

Talk to you soon~!