Janine

General Virtual Assistant

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Overview

Looking for gig work

at $8.00/hour

College

Last Active

November 18th, 2024 (24 days ago)

Member Since

November 7th, 2014

Profile Description

My career journey started off as a customer service representative where I focused on handling billing and repair calls. Three years later, I received a promotion as a Product Trainer which allowed me to develop my confidence and leadership skills. However, after four years of being a trainer, I dUpgrade to see actual info to venture into the world of Virtual Assistance. Although I had no previous experience, I was hired as a cold caller/general virtual assistant. To learn more about my job, I sought help from friends and searched for information on Google and Youtube. As time passed, I became exposed to other virtual jobs such as admin support. I worked as a freelancer, gaining more experience in the field. This experience enabled me to learn other skills such as posting podcast episodes, creating shownotes, coordinating with different departments, generating leads in Upgrade to see actual info and Facebook, managing multiple email accounts, and even rostering for disability services. In my rostering role, I answered calls, responded to emails and text messages, and scheduled support workers to ensure that our clients' daily needs were met.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

• Provides first-level inbound telephone support for customers by investigating and resolving questions and challenges they may be having with products and services with the objective of resolving the issue in one phone call. • Answers incoming calls promptly in accordance with establishing call-handling procedures. • Provides concise, quality customer service in a professional and courteous manner for client-related projects. • Perform related work as required and works on special projects, as requested. • Interacts with fellow team members to enhance project performance. • Handling of supervisory and escalation calls. • Real-time floor support to all agents on the floor • Assists in special tasks such as gathering overtime sign-ups and rolling out new product information. • Together with Product Trainers, handling escalation calls and providing real-time floor support by addressing Nesting agents’ queries during their phone time.

Project Management

Experience: 2 - 5 years

• Update schedule and send tutor reminders • Social Media Management • Email Management • Coordinates with Copywriters and authors • Other Admin tasks • LinkedIn Management

Other Skills

Basic Information

Age
32
Gender
Female
Website
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Address
Talisay, Negros Occidental
Tests Taken
IQ
Score:  125
DISC
Dominance: 31
Influence: 16
Steadiness: 26
Compliance: 26
English
B2(Upper Intermediate)
Government ID
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