Customer Support Specialist & E-Commerce Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

August 16th, 2021

Profile Description

Professional Summary:

Highly motivated Customer Support Specialist and E-Commerce Virtual Assistant with over 5 years of hands-on experience supporting dropshipping brands including Enjuvie, Blamsy, Pawsome, Shapermint, and Truewear. Adept at providing top-tier customer service, managing inbound/outbound communications, handling order processing and returns, and optimizing product listings for platforms such as Shopify.
Key strengths include: customer-centric mindset, strong written and verbal English (C2/Advanced level), fast and accurate data entry, live chat/email/phone support, social media moderation, and a deep understanding of e-commerce workflows — from inventory updates to listings optimization, returning customers & retention.
Proven track record of:
1. Resolving customer issues quickly and professionally to boost customer satisfaction and reduce churn.
2. Assisting in e-commerce operations: managing product listings, monitoring performance, troubleshooting listing issues and executing listing updates to improve visibility and sales.
3. Supporting multi-channel operations including Shopify stores, Amazon Seller Central, and Etsy shops — ensuring consistent high-quality service across channels.
4. Working full-time (8 hours/day) with strong attention to detail and ability to collaboratively support global teams.
Core Skills:
Customer Support: Email, Live Chat, Phone
E-Commerce Platform Support: Shopify, Amazon, Etsy
Product Listing Management & Optimization
Order Processing, Returns, Refunds & Escalation Handling
Social Media Moderation & Community Support
Data Entry, MS Excel, Administration
Technical Support & Troubleshooting
Strong English Communication & Customer Empathy
Why Choose Me:

With a robust background in dropshipping brands and e-commerce operations, I bring a unique blend of customer service excellence and backend listing/operational support. I am committed to helping your business scale by delivering seamless customer experiences and maintaining accurate, high-performing product listings. Let’s work together to enhance your brand’s reputation, streamline operations, and boost growth.
Availability & Rate:
Seeking full-time engagement (8 hours/day). Rate: US $7/hour  — open to discussion based on scope and responsibilities.