E-Commerce (Shopify) Support Specialist - Virtual Assistant- Customer Service Sp

Overview

Looking for full-time work (6 hours/day)

at $5.00/hour ($660.00/month)

Bachelors degree

Last Active

April 26th, 2024 (6 days ago)

Member Since

August 15th, 2021

Profile Description

My career is as colourful as my hair, but I love being a Customer Service Specialist the most.
I am a qualified Customer Service Specialist with more than 4 years of experience in meeting clients' needs face to face and through voice calls.
I am a team player with calm energy,
approachability, enthusiasm and an eye for detail.
As a customer service specialist, freelancer, public servant and writer, I pride in thinking outside of the box when it comes to playing in a team and providing the best resolution to a concern with human touch.
Work Experience:
Shopify Support Advisor and Retail Support Advisor - Technical Support (GRAVEYARD SHIFT)
* Intouch CX - Shopify January 2024 - Present
*My primary role as a Merchant Support is to make the most out of their experience and help their e-commerce succeed within the platform, Shopify.
general Admin management scope of support includes online store themes, online sales channels like Facebook, Instagram, TikTok, domains, billing, analytics, shipping, etc. I also focus on specialised Retail technical support for merchant’s using Shopify POS, troubleshooting hardware as well as POS migration from Quickbooks to Shopify. Going above and beyond is the aim.
Customer Service Representative Technical support (GRAVEYARD SHIFT)* Teleperformance - Samsung Electronics UKMay 2022 - October 2022- Empathy, understanding and active listening were my key responsibilities while providing technical support for Samsung UK TV/AV users as well as set repair appointments with the affiliated service centers for television within warranty. In order to achieve customer satisfaction, I thoroughly assure that I provide the best resolution to a customer's queries and going the extra mile when needed.Content and Feature Writer (HOME-BASED)* The Love ClubAugust 2021 - September 2022- Exploring all the ways I could tell a story. A local creative celebrating local creatives of my motherland in the name of mindful tenderness and kindness amongst a collective of loving people. Practicing SEO strategies tagging keywords and phrases in our articles to bring traffic into our site via search engines.Revenue Officer* Bureau of Internal RevenueFebruary 2018 - August 2020- It's all about KYC, knowing your clients and public serving, providing assistance in efficiently processing the opening of their businesses be it sole proprietorships or corporations.BARISTA* Rustan's Coffee Corp. - Starbucks - CebuSeptember 2017 - January 2018- Being a Starbucks Partner was illuminating the third place feeling of visitors all while serving the good coffee, warm smiles, clean and cozy relaxation space. Best in Customer Intercept.