I have been working in the call center industry for more than 3 years in total. I have handled customer service for a local Telco Account, technical support for Laptops and Internet Service provider in US, Australia and Canada. Now, I am currently employed as a Technical Support Professional at Convergys Philippines Inc. We handle technical issues for a Financial account. I have been part of a Tier 2 escalations of the same account in the same company for a different Line of Business.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.