Virtual Assistant | Admin Support, Customer Service & Healthcare Coordination

Extensive experience in handling day-to-day office operations including documentation, file management, and process coordination to keep businesses organized.

Skilled in managing calendars, travel arrangements, and task prioritization—providing reliable support to executives and business owners.

Strong communication skills in English with experience handling inbound and outbound calls for US and Australian clients, ensuring professional customer interactions.

Efficient in organizing inboxes, drafting responses, filtering priorities, and ensuring timely follow-ups for clients and businesses.

Capable of supporting executives with calendar management, meeting coordination, report preparation, and confidential task handling.

Basic knowledge of Xero for bookkeeping, invoice processing, and financial record maintenance.

Handled basic bookkeeping, invoicing, and expense tracking.

Proven expertise in overseeing daily administrative workflows, improving processes, and ensuring compliance with organizational policies.

Delivered high-quality service through phone, chat, and email support, resolving customer concerns effectively while meeting KPIs.

Proficient in scheduling appointments, coordinating availability, and preventing conflicts using tools like Google Calendar, Outlook, and Calendly.

Excellent written and verbal English communication skills, ensuring clarity in emails, reports, and client interactions.

Handled data entry, record-keeping, documentation, and coordination tasks to keep back-end processes accurate and efficient.

Provided remote administrative support including scheduling, research, email handling, and customer communication for international clients.

Quick to learn new tools and systems; experienced in MS Office, Google Workspace, CRMs, communication platforms (Zoom, Slack, Teams), and online collaboration tools.