Melanie
Shopify Customer Service Specialist | Virtual Assistant| Operations Manager| App
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Associates degree
Last Active
July 2nd, 2026 (7 days ago)
Member Since
August 12th, 2021
Profile Description
With my 19 years in the BPO industry, I’ve built a strong foundation in customer service, quality assurance, supervision, and leadership. My ability to assist customers, evaluate agent performance, and coach teams highlights not just my expertise but also my commitment to operational excellence.
My transition from Customer Service Representative to Quality Analyst, then Supervisor, and finally Operations Shift Manager demonstrates my adaptability and leadership growth. Handling more than 100 agents and multiple supervisors requires a sharp strategic mindset, attention to detail, and the ability to drive teams toward success.
My skill set—verbal and written communication, multitasking, leadership, attention to detail, and a strong work ethic—makes you an outstanding professional, whether in a leadership role or as a Virtual Assistant. My belief in integrity and treating my work as if it’s my own business shows my dedication and reliability.
Top Skills
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Office and Administration » Communication
Experience: 10+ years
Office and Administration » Team Leadership
Experience: 10+ years
Other Skills
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Microsoft Word
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » Decision Making
Experience: 10+ years
Office and Administration » Problem Solving
Experience: 10+ years
Basic Information
- Age
- 51
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Consolacion, Cebu
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 46
- Influence: 7
- Steadiness: 34
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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