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I've been in the Customer Service industry for a little over 12 years specializing in Customer Experience Management, Know-Your-Customer verification processes, and Data and Risk Management.
In addition, I am also currently working as a freelance Content and Copy Writer with knowledge in SEO.
- Proven C2 (Advanced/Mastery) level of the written English for your perfectly-written copy and contents
- Excellent communication skills
- Social Media Management
- Content Optimization with the use of keywords and various SEO tools
- Chat customer service handling
- Keen eye for details
- Quick learner
- Great multi-tasking skills
- Typing speed of 90wpm with 100 accuracy
- Familiarity with the following software:
- MS Office Suite,
- Google Suite
- Adobe Photoshop
- Slack, Zoom, Google Meet, Webex
Freelance Content and Copy Writer | CopyGeeks.com
June 2022 - present
Helpdesk Support - Artist Services (#1 Music Streaming App account) | Sutherland Global Services
July 2021 - June 2022
Tier 2 Artist Services Support (#1 Music Streaming App account) | Sutherland Global Services
November 2019 - June 2021
Customer Service Representative (#1 Music Streaming App account) | Sutherland Global Services
August 2017 - October 2019
Risk Management Specialist | Playtech plc
April 2014 - May 2017
Customer Service Representative | KGB Philippines February 2011 - February 2014
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