8d1 9e0db48004 2fcd

Customer/Helpdesk Support

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 25,000.00/month
( $458 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $2.65 USD/hr )
EXPERIENCE OVERVIEW
12 years specializing in Customer Experience Management, Know-Your-Customer verification processes, and Data and Risk Management
BASIC INFORMATION
Age:
33
Gender:
Female
Location:
Quezon City, NCR
Tests Taken:
IQ
Score:  113

DISC
Dominance:49
Influence:19
Steadiness:23
Compliance:9

English
 C2(Advanced/Mastery)
Last Active:
July 18th, 2022 (26 days ago)
Member Since:
August 10th, 2021
SKILL SUMMARY

Hey there,

You've come to the right profile!

I've been in the Customer Service industry for a little over 12 years specializing in Customer Experience Management, Know-Your-Customer verification processes, and Data and Risk Management.

In addition, I am also currently working as a freelance Content and Copy Writer with knowledge in SEO.

- Proven C2 (Advanced/Mastery) level of the written English for your perfectly-written copy and contents
- Excellent communication skills
- Social Media Management
- Content Optimization with the use of keywords and various SEO tools
- Chat customer service handling
- Keen eye for details
- Quick learner
- Great multi-tasking skills
- Typing speed of 90wpm with 100 accuracy
- Familiarity with the following software:
- MS Office Suite,
- Google Suite
- Adobe Photoshop
- Canva
- Hootsuite
- Slack, Zoom, Google Meet, Webex
- Salesforce
- LivePerson

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Personal Assistant
  • Quality Assurance
  • Research
  • Travel Planning
  • Blogging
  • Copywriting
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Customer Service & Admin Support
EXPERIENCE

Freelance Content and Copy Writer | CopyGeeks.com
June 2022 - present

Helpdesk Support - Artist Services (#1 Music Streaming App account) | Sutherland Global Services
July 2021 - June 2022

Tier 2 Artist Services Support (#1 Music Streaming App account) | Sutherland Global Services
November 2019 - June 2021

Customer Service Representative (#1 Music Streaming App account) | Sutherland Global Services
August 2017 - October 2019

Risk Management Specialist | Playtech plc
April 2014 - May 2017

Customer Service Representative | KGB Philippines February 2011 - February 2014

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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