Ma.
IT Operations VA | Service Delivery | SLA Compliance | KPI Report
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $4.98/hour ($600.00/month)
Bachelors degree
Last Active
July 5th, 2026 (6 days ago)
Member Since
August 9th, 2021
Profile Description
With 10+ years across data center operations, managed IT services, and cybersecurity, I bring hands-on experience in the exact work most VAs can't touch: SLA compliance tracking, KPI reporting, incident, problem, change management, and stakeholder coordination.
What I can do for you:· Build and maintain SLA and KPI dashboards (Excel, PowerPoint, or your ITSM tool)· Support CAB meetings — agenda prep, change records, risk documentation, post-CAB summaries· Produce management and client-facing reports, incident trends, service performance, improvement plans· Coordinate stakeholder meetings, follow-ups, and service review decks· Manage operational data from tools like ServiceNow, SMAX, Jira, or similar ITSM platforms
If you're looking for a dependable professional who can bridge technical operations and business requirements while keeping projects organized and stakeholders informed, I'd be glad to support your team.
Top Skills
Office and Administration » Documentation
Experience: 5 - 10 years
Office and Administration » Stakeholder Management
Experience: 5 - 10 years
Office and Administration » Client Relationship Management
Experience: 5 - 10 years
Other Skills
Office and Administration » Power BI
Experience: 1 - 2 years
Software » Databases » ServiceNow
Experience: 1 - 2 years
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Metro Manila
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 24
- Influence: 48
- Steadiness: 22
- Compliance: 6
- Government ID
- Sign Up with Pro Account to View
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