Account Manager | Team Lead | Client Services

Overview

Looking for full-time work (6 hours/day)

at $12.00/hour ($1,584.00/month)

Bachelors degree

Last Active

April 29th, 2024 (17 days ago)

Member Since

August 6th, 2021

Profile Description

I have 9+ years of experience working with international companies in the BPO and Virtual Assistance industry. I have worked in US telco, financial, Matchmaking, Education, transcription, and Real Estate accounts.

My areas of expertise are
• Account Management
• Team Management - Leadership, coaching, project management, SOP updates, process development, data analysis, growth & development planning, quality assurance, new hire training, and more
• Handling escalations, client relations, conflict resolution
• Client service and support - Chat, emails, calls, community management
• Transcription, live captioning
• Data entry
• Cold calling/ Inside sales
• Appointment setting
• Canva design
• Research

I am open to positions that would allow me to explore my potential, add to my current skill set, as well as apply the skills I already have. 

My sharp atention to detail and creative problem solving skills have allowed me to stand out in any department or company I have worked with and I'm looking forward to contributing to another company's growth, one that has a great culture, team work, and growth potentials. 

I am quick to learn, computer savvy, knowledgeable of GSuite, Microsoft office, and multiple CRM platforms. I am confident whatever software the company I will be working with is utilizing, I can easily learn its ins and outs and fully utilize its potentials to help me with my role.