John
Exec VA - VA / Phone Support / Sales / Data Entry
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Bachelors degree
Last Active
May 4th, 2024 (6 days ago)
Member Since
August 5th, 2021
Profile Description
Experienced Customer Service Professional backed with 17 years of BPO expertise who effectively handled several international accounts via inbound and/or outbound phone calls, chats, and
***Accounts Handled*** (Inbound/Outbound - CSR/Sales/TSR - Consumer/B2B) Desktop and Portables Tech Support,
5++ years FINANCIAL (Debit/Credit Cards, Mortgage, Retail Banking, Credit card verifications Acceptance Officer)
3++ years TELCO (Finance, Collections, Billing, Retention, and General Care)
Online Retail
HEALTHCARE
FLIGHT RESERVATION
B2B Manufacturing/Production
***Tools/ Apps Used***
Experienced both DOS AND WEB-based CRMs
Product Knowledge-based Tools and applications with MS Office applications with different kinds of browsers such as IE, Chrome, Edge, Opera, etc including Google Apps/ Google Suite
-Citrix
-Avaya
-Salesforce
-Familiar with the Sales Order Processing system
-Familiar with Chat and Meeting Apps and programs
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
I have been an email specialist for a leading supplier in the US. We reply to emails depending on their inquiry and needs. Templates may be available for some common concerns but for most, to show empathy and to tailor fit the response to their concerns and issues. Responding to an email includes comprehension to non-verbal cues in order to send out a concise and appropriate response. Being laddered to an Elite customer service though means more live calls but depending on the situation, sending out emails to our distributors are still mandatory.
Customer Support » Phone Support
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Spending a third of my everyday speaking in English for more than a decade since I started out my career way back 2005 in this industry. It has been one of my strongest tools that spearheaded me in any campaigns over the years.
Other Skills
E-Commerce » Inventory Management » Quality Control
Customer Support » Sales Support
Office and Administration » Email Management
Office and Administration » Personal Assistant
Experience: Less than 6 months
Real Estate » Appointment Setting
Office and Administration » Transcription
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 43
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- IMUS CITY, CAVITE
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 32
- Influence: 28
- Steadiness: 33
- Compliance: 7
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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