Joyce

Customer Support & Virtual Assistant | 9 Years Experience | BPO-Trained

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.57/hour ($688.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

August 4th, 2021

Profile Description

I am a dedicated customer service and virtual assistance professional with over 9 years of experience across BPO, remote VA roles, and short-term rental property management. I have supported US-based clients and global platforms including Airbnb and ---------- , handling everything from guest communications and dispute resolution to scheduling, data entry, email management, and administrative coordination.

My background spans technical support, billing and sales, CRM systems, and escalation handling — giving me the ability to hit the ground running in fast-paced, high-volume environments. I am TimeProof-ready, ID-verified, and communicate at a C2 English level, so you can expect clear, professional communication from day one.

I have worked with companies like Concentrix, Sutherland Global Services, Teleperformance, and NsureAll LLC — all in fully remote settings — which means I understand what it takes to deliver consistent, reliable output without needing hand-holding.

If you need someone who can manage your inbox, support your customers, handle your Airbnb listings, or keep your operations running smoothly, I am ready to get started.

Top Skills

Professional Services » Management Services » Property Management

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Virtual Assistant

Experience: 5 - 10 years

Other Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 5 - 10 years

Office and Administration » Travel Planning

Marketing » CRM

Experience: 2 - 5 years

E-Commerce » Inventory Management » Quality Control

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Office and Administration » Personal Assistant

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao, Davao Del Sur

Tests Taken: IQ
Score: 102: DISC
Dominance: 34%
Influence: 14%
Steadiness: 30%
Compliance: 21%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”