Top-Rated Customer Service Support and Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

January 15th, 2024 (335 days ago)

Member Since

October 23rd, 2014

Profile Description

I am a TOP RATED TALENT in Upwork with 100% JOB SUCCESS SCORE, almost 5,000 working hours, and proven 12 strong years of experience working in the outsourcing/offshoring industry. Skilled in Contact Centers, Coaching, and Quality Assurance. Expert in Data Analytics, Report Generation, Report Maintenance, Gsuite, Productivity Report, Performance Analysis, and the like.
I am a multi-skilled Customer Service Professional with proven experience in both Operations Management, Project Management, and Client Interactions. Diversely experienced from start-up to work out, turnaround, and helping Business Owners resolve long-standing problems and creating solutions that improve operational efficiency. Leverage expert analysis and insights to pushing the partnership approach and team empowerment that drives organizational improvement and instills best practices.
EXPERT IN;
Operations Management and Project Management
?? Phone Support
?? Email and Chat Support
?? Buyers Assistant for a retail store
?? CRM
?? Data Administration and Analytics (Report Generation, Data Management, Gsuite, Microsoft apps)
?? E-commerce (Order Fulfillment, Order Tracking, Logistics & Customer Service)
?? Calendar Management
?? Social Media Management
?? Former Operations Manager for a Contact Center in the Philippines
I CAN BE YOUR;
?? Virtual Assistant (Admin, Real Estate, Executive Assistant)
?? Customer Service Manager
?? Operations Manager
?? Team Leader
?? Quality Analyst
?? Customer Support Specialist
?? Technical Support Specialist
?? Chat and Email Support Specialist
?? Dispatcher and Outbound Caller
?? Buyer's Assistant for a Retail Company
?? Order Processor, Fulfillment, Tracker
?? Reporting Analyst
?? Data Encoder

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