philipp
VirutalAssistant,Surveys,CustomerCare/Support,Telemarketing,EmailManagement/supp
Overview
Looking for full-time work (8 hours/day)
at $3.60/hour ($633.60/month)
3rd year college
Last Active
July 29th, 2024 (136 days ago)
Member Since
October 23rd, 2014
Profile Description
Problem Analysis | Problem Solving | Organizational Skills
Customer Service Orientation | Adaptability | Initiative
Strong Interpersonal-Communication skills
Knowledge about customer service applications and administrative procedures.
Languages – Fluent in English
Relevant customer service courses
*Operations SupervisoriQor*
• Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans
• Observes and evaluates tea
• Monitors and evaluates customer service performance. Identifies operational issues and process improvements, and implements strategies to improve performance
• In the Call Center, Manager’s absence assists with the daily management of the center. Performs other related duties and special projects as requested
• Monitors department work productivity reports on trends, and recommends and implements changes to continually improve work productivity
• Manages annual performance review process by writing and delivering performance and pay messages
• Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling, and teamwork delivering excellent customer service
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Sales Support » Lead Generation
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Customer Support » Insurance
Experience: 1 - 2 years
Accounting » Claims Processing
Experience: 1 - 2 years
Professional Services » Medical Services » Patient Care
Experience: 6 months - 1 year
Office and Administration » Team Leadership
Experience: 2 - 5 years
Real Estate » Cold Calling
Experience: 1 - 2 years
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 33
- Influence: 31
- Steadiness: 18
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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