With over 10 years of experience, I have a strong background in Helpdesk Support (Tier I & II), E-commerce Data Review (Shopify), Client Success, and Virtual Assistance. I combine technical expertise, business operations, and client-focused service to improve efficiency and support business growth.
I specialize in data management, network administration, and operations, using tools such as Snow, CyberArk, HubSpot, Monday, and Google Sheets to streamline workflows, enhance data accuracy, and increase productivity.
Experienced in project management, data quality assurance, helpdesk support, and Google Workspace administration. Known for optimizing systems, improving processes, and collaborating across teams to drive efficiency and scalability.
Experience: 1 - 2 years
Focused on end-to-end product data processing from an online POS system to Shopify. Key responsibilities included data scraping, file conversion (JSON to CSV), and data importation into Google Sheets. Performed data cleaning, formatting, and validation (capitalization, removal of unnecessary characters, deduplication, and data structuring). Conducted test uploads, identified and resolved errors, and ensured data accuracy and system compatibility prior to final upload to Shopify.
Experience: 2 - 5 years
Responsible for providing remote support to managers, assistant managers, and field technicians, resolving issues related to devices used in daily operations. Ensured functionality of POS systems, pinpads, printers, handheld scanners, computers, and internet connectivity. Coordinated with technicians during outages and supported multiple store locations to maintain smooth operations.
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