Customer Relationship/Project Management/Admin Support

Overview

Looking for full-time work (8 hours/day)

at $7.50/hour ($1,320.00/month)

Bachelors degree

Last Active

September 21st, 2023 (449 days ago)

Member Since

October 21st, 2014

Profile Description

I have worked with several US-based companies and handled US-based clients over the past 10 yrs. I have a solid background in client relationship, project management, and administrative duties. I've worked as a one to one support to about 70 US-based private companies liaising between the client and the company - working with people from middle to upper management. I'm responsible for educating and training my clients on how to use the company's accounting software, I assist them in their day to day operation - processing data, running and auditing various reports. I answer inquiries/questions over the phone and via e-mail. I'm responsible for resolving issues and handle client escalations. I'm also responsible for keeping and updating my client's record, contracts, and posting minutes of every meeting.
Aside from this, I've also handled implementation projects (simultaneously). I make sure that the implementation stages are followed and completed on schedule. I keep track of the development by holding a weekly meeting with my clients. I work with Product Engineers and Consultants to resolve any client issue. I've also held a Project Manager position for an advertising company out in California. I handled various digital advertising projects for them - maintaining records, facilitating daily tasks, managing people working on the project, QA/proofreading.
I have very good communication skills - both written and verbal, I'm courteous and professional in dealing with clients and co-workers, knowledgeable in using MS Office, detail-oriented, can work with minimal supervision, and open to continuous learning and developing new skills, a team player, and I've been working on a virtual environment for more than 8 yrs.