SEO Specialist | Content Writer | GVA

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 25th, 2024 (6 days ago)

Member Since

July 31st, 2021

Profile Description

Hi, my name is Upgrade to see actual info. I worked as a Call Center Agent specializing in providing excellent customer service. Customer satisfaction and building a good relationship is my top priority.

Here's what I can offer as your highly motivated and skilled Virtual Assistant:

- Live Chat, Phone Call, and Email Support: Respond to customer inquiries ensuring prompt, accurate, and empathetic support. My goal is to resolve customer issues efficiently while maintaining high satisfaction levels.
- Onboarding Support: Guide new customers through the onboarding process, including account setup and helping new customers who are migrating data over from other platforms.
- Technical Aptitude: While direct technical troubleshooting may not be a primary responsibility, I am comfortable liaising with the technical team to resolve complex issues when necessary.
- Documentation Maintenance: Continuously update and improve the help documentation based on customer interactions and feedback. My insights will be crucial in making our self-service resources more intuitive and helpful.

SKILLS AND EXPERIENCE:
- Customer Support Expertise: Proven 10+ years of experience in a customer support role, focused on financial, telecommunication, and e-commerce.
- Customer Relationship Management (CRM): Zendesk and other similar platforms.
- Excellent Communication: I possess exceptional written and verbal communication skills, with the ability to convey complex information in a user-friendly manner.
- Problem-Solving: I'm a proactive problem-solver who can think on my feet and provide creative solutions to customer issues.

ONLINE COURSES I TOOK:
- General Virtual Assistance
- Search Engine Optimization
- WordPress Development
- FB Ads
- Lead Generation
- Social Media Management
- Real Estate Virtual Assistance

TOOLS I AM USING:
- Google WorkSpace/Data Studio/Looker
- Zendesk
- MailChimp
- Infusion Keap
- Kajabi
- Phone Burner
- Salesforce
- Skype
- Slack
- Trello
- BaseCamp
- WhatsApp

Interested in becoming my long-term client? Let's talk!

Cheers!
Upgrade to see actual info