Project Manager

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Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

November 29th, 2023 (7 days ago)

Member Since

July 30th, 2021

Profile Description

I worked for a multinational company in Singapore for 13 years. My most recent role
before leaving the company was as a Subject Matter Expert (SME) under the Risk
Management Operations group.
As an SME, I was exposed to a variety of tasks which includes: answering emails from
internal customers such as account managers, executive relations, and from time to
time from the senior leadership — inquiries would range from, requesting results on
the investigation done on complaints coming from external customers, to providing
updates on on-going projects.
Stakeholder relationship management is one of my core tasks, I meet regularly with
counterparts from other regions to calibrate and ensure that the procedures comply
with the rules and regulations of the countries that we are supporting — the
calibration result, will then be reported to management. After which, I lead a weekly
cascade with my TeaUpgrade to see actual infombers to ensure that the changes/updates are
communicated to them, as well as address any questions and clarifications.
To help the Team, I also proactively monitor the number of escalations that we
receive and if I see that they are high or if we are about to go over our committed
SLAs, I will help with processing the cases even if it’s not part of my task.
During my tenure, I have never been given any attendance warning. I have a very
good relationship not only with my TeaUpgrade to see actual infombers but with the whole organization.
Counterparts from another region (EMEA, AMR) will almost always reach out to me
whenever they need something from our Team in Singapore
I believe that being hard working, honest and a team player will be a great asset to
your clients and to your company.
Currently, I am working as an Assistant Project Manager, I am able to handle multiple
projects (upwards of 10) – and make sure that people involved in the project are
properly informed and updated.
I am highly experienced with multi-tasking and know how to prioritize tasks. 

Top Skills

Customer Support » Chat Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 5 - 10 years

Office and Administration » Email Management

Project Management

Experience: 6 months - 1 year

• Coordinate internal resources and third parties/vendors for the flawless execution of projects • Work with other departments to ensure that all projects are delivered on time and within scope • Manage and maintain detailed project plans to track progress • Measure project performance using appropriate systems, tools, and techniques • Report and escalate issues to Supervisor as needed • Manage the relationship with the client and all stakeholders • Assess and communicate risks to the Supervisory team to minimize project delays • Maintain comprehensive project documentation • Updating project deliverables dates throughout the project to reflect accurate completion dates • Reviewing project updates from all projects • Ensure that all assets are uploaded to each client’s asset folder, so it is ready to deliver at the end of the project • Review all final checkpoints have been completed and the clients have all assets delivered before signing off on a completed project

Other Skills

Office and Administration » Transcription

Customer Support » Technical Support

Experience: 5 - 10 years

• Provide second-level technical support to customers • Attend to technical/application queries, general administration and phone support duties • Manage escalated cases and assist with the resolution, route to appropriate resource group as necessary • Register customer information into the Apple database and perform data entry • Promote and process the sales of Apple hardware, software and services • Attend relevant product and skill courses and share relevant points with team members • Mentor new staff and first-level technical support agents • Update the management on potential areas of products, service and education sales • Ensure adequate support coverage in evenings and weekends on a rotating shift basis

Basic Information

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Roxas City, Capiz
Tests Taken
Score:  110
Dominance: 13
Influence: 11
Steadiness: 36
Compliance: 40
Uploaded ID
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