Overview
Looking for part-time work (4 hours/day)
at $6.00/hour ($528.00/month)
Bachelors degree
Last Active
November 29th, 2023 (7 days ago)
Member Since
July 30th, 2021
Profile Description
I worked for a multinational company in Singapore for 13 years. My most recent role
before leaving the company was as a Subject Matter Expert (SME) under the Risk
Management Operations group.
As an SME, I was exposed to a variety of tasks which includes: answering
internal customers such as account managers, executive relations, and from time to
time from the senior leadership — inquiries would range from, requesting results on
the investigation done on complaints coming from external customers, to providing
updates on on-going projects.
Stakeholder relationship management is one of my core tasks, I meet regularly with
counterparts from other regions to calibrate and ensure that the procedures comply
with the rules and regulations of the countries that we are supporting — the
calibration result, will then be reported to management. After which, I lead a weekly
cascade with my Tea
communicated to them, as well as address any questions and clarifications.
To help the Team, I also proactively monitor the number of escalations that we
receive and if I see that they are high or if we are about to go over our committed
SLAs, I will help with processing the cases even if it’s not part of my task.
During my tenure, I have never been given any attendance warning. I have a very
good relationship not only with my Tea
Counterparts from another region (EMEA, AMR) will almost always reach out to me
whenever they need something from our Team in Singapore
I believe that being hard working, honest and a team player will be a great asset to
your clients and to your company.
Currently, I am working as an Assistant Project Manager, I am able to handle multiple
projects (upwards of 10) – and make sure that people involved in the project are
properly informed and updated.
I am highly experienced with multi-tasking and know how to prioritize tasks.
Top Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: 5 - 10 years
Office and Administration » Email Management
Project Management
Experience: 6 months - 1 year
• Coordinate internal resources and third parties/vendors for the flawless execution of projects • Work with other departments to ensure that all projects are delivered on time and within scope • Manage and maintain detailed project plans to track progress • Measure project performance using appropriate systems, tools, and techniques • Report and escalate issues to Supervisor as needed • Manage the relationship with the client and all stakeholders • Assess and communicate risks to the Supervisory team to minimize project delays • Maintain comprehensive project documentation • Updating project deliverables dates throughout the project to reflect accurate completion dates • Reviewing project updates from all projects • Ensure that all assets are uploaded to each client’s asset folder, so it is ready to deliver at the end of the project • Review all final checkpoints have been completed and the clients have all assets delivered before signing off on a completed project
Other Skills
Office and Administration » Transcription
Customer Support » Technical Support
Experience: 5 - 10 years
• Provide second-level technical support to customers • Attend to technical/application queries, general administration and phone support duties • Manage escalated cases and assist with the resolution, route to appropriate resource group as necessary • Register customer information into the Apple database and perform data entry • Promote and process the sales of Apple hardware, software and services • Attend relevant product and skill courses and share relevant points with team members • Mentor new staff and first-level technical support agents • Update the management on potential areas of products, service and education sales • Ensure adequate support coverage in evenings and weekends on a rotating shift basis
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Roxas City, Capiz
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 13
- Influence: 11
- Steadiness: 36
- Compliance: 40
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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