I am a professional Customer Service Representative with 7 years of experience working with different international industries. Besides my work experiences, I also love to write, I have no professional background with writing but I have done academic writings and was previously part of our school's editorial. I put my heart in everything that I do and hardwork is my passion.
My work experiences are as follows:
Insurance verification Consultant - Remote
*Calling insurances and checking portals to obtain patient's eligibility and benefits, checking if authorizations are needed or not. end to end process of prior authorizations.
*Calling doctor's offices to follow up on prescriptions and other medical documents.
*Manual shipping of orders using an online management tool.
Financial Aid Advisor and Technical Support Representative
*Answering calls from students regarding their Financial Aid application status.
*Assisting students, professors and school administrators with basic troubleshooting with their online portals.
Customer Service Representative
US Health Insurance
*Answering calls from patients regarding their coverage, benefits, eligibility and claim status.
*Assisting patients with their insurance enrollment.
*Answering calls from customers regarding their phone, internet and cable bills.
*Doing basic technical support assistance.
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