Customer Service Representative
Assisting customer with their general, billing and installation inquiries about their account.
Providing instructions to customer in navigating their online account, giving them a walk-through on how they can navigate easily online.
Requesting and following up with open tickets/issue in a customer's account.
Providing excellent customer service, giving them outstanding customer service experience.
Helping customer troubleshoot on their device, giving them level 1 technical support.
Ensure that it will be a one call resolution, providing information, options and doing up-sell to customer based on their needs, making them feel more valued that can leads to customer's satisfaction and loyalty.
Generating new customer by giving them information and helping them activate accounts with the service we provide.
Providing information to new customer regarding on what they need to set up a new service with us.
Providing general information on customer's
Handled International account, doing outbound calls, responsible in generating new customers from leads.
Pre-qualified prospect customers based on the criteria of the service we are providing.
Handled health insurance, life insurance, mortgage, debt settlement and merchant processing account.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.