Celine

SaaS / Customer Support / Escalation Specialist / Onboarding Specialist / Onboarding

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Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

3rd year college Undergraduate

Last Active

June 5th, 2026 (today)

Member Since

July 26th, 2021

Profile Description

I have over four years of experience in customer-facing application support roles within SaaS environments, where I worked directly with customers to troubleshoot and resolve technical issues across web applications, POS systems, and API integrations. As a Tier 2 support specialist, I handled escalated cases, collaborated closely with engineering teams, and investigated root causes involving system configurations, integrations, and data flow. I also served as an outage point of contact, keeping customers informed and ensuring transparency throughout incidents. These experiences strengthened my technical problem-solving skills, communication abilities, and commitment to delivering a reliable and positive customer experience.