Graduated Bachelor of Science in Computer Engineering. She is motivated to learn new technology, expand current skills and acquire new skills to be a more effective contributor leading to a professional maturity and thereby making a notable contribution to the productivity and progressiveness of the company.Provided technical support and quality customer service which included handling of first support tier cases and scenarios while focusing on the best customer experience. Supported software and hardware by troubleshooting related issues. Have technical expertise, a positive attitude to all the tasks I undertake, the ability to work well as part of a team, and also have good interpersonal skills.
Highlights of my experience and skills are:
- Proficient in relevant computer applications such as MS Word, Excel, and PowerPoint
-Knowledge in Excel Macro VB
- Troubleshooting network related issues and internet connectivity concerns
-Installing and configuring routers, network switches, and access points
-Restored performance by completing basic repairs to hardware, software, and equipment
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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