Project & Online Business Management|Customer Support & SMM

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($2,000.00/month)

Bachelors degree

Last Active

October 25th, 2021 (914 days ago)

Member Since

October 11th, 2014

Profile Description

Project Management – coordinated and completed  key projects. Oversees all aspects of projects, set deadlines, assign responsibilities and monitor and summarize progress. Reports to business owners regarding the status of project. With the help and coordination of all team members, we helped triple the business in less than 7 months.
Business, Operations and Performance Management - Oversees day-to-day operations, productivity, attendance and manpower. Creates and roll-outs SOP beneficial for team and business. Proposed and created KPI incentives/ risk and rewards program to reward high performing staff and improve staff/ department competencies.Travelled to Bali, Indonesia in 2016 and 2017 to oversee 5-day leadership retreats
SEO/SMM – research, strategy and implementation of gameplan to increase clients’ local and organic rankings. Helped a law firm client increase their SEO organic rankings in just 4 months and local rankings in little over a year. And an SMM client, increase her Social Media following and social media presence by 1000% in a little over 8 months, formulated and created winning Facebook and Upgrade to see actual info ads,etc
Customer Service/Support (mail, phone, teleconference)– tech-savvy and provides excellent support and communication to customers in all media/channels available
Virtual Assistance– proficient in admin work, VA tasks, VA tools such as WordPress, Shopify, Infusionsoft, WordPress, G-Suite, Asana, Basecamp, Teamwork, Redbooth,etc
Training and Development– facilitated classroom and virtual trainings for over 6 years. Have been instrumental in completion and implementation of self-lead trainings via company learning management system. Excellent class and 30-day agent retention rate. The trainer with the highest certification date in 2013 (and probably to date) with a score of 93% in the Client Certification Training conducted in more than 8 sites and 2 vendors.