Hi! I'm Princess — a General Admin Virtual Assistant, Executive Secretary, and Customer Service professional with 8+ years of experience supporting CEOs, sales teams, and operations across staffing, BPO, and customer-facing businesses.
I've worked directly with C-level leaders at both early-stage startups and well-established companies — keeping their inboxes at zero, their calendars tight, their client relationships warm, and their day-to-day running smoothly. I'm currently Manager of Digital Engagement at a U.S.-facing staffing firm, leading outreach, reporting, and recruiter coordination across multiple recruiting brands.
HERE'S HOW I CAN HELP YOU:
Executive Assistance & General Admin — Calendar management, inbox/email management, meeting prep, travel coordination, document organization, and CRM/ATS data hygiene
Customer Service & Customer Support — Phone,
Appointment Setting & Outreach — Discovery calls, follow-up cadences, and pipeline support across LinkedIn and
Data Entry & Reporting — Lead scraping, prospect list-building, attendance and attrition tracking, and clean weekly/monthly reports for sales and ops teams
Training & Onboarding — Two-time "Top Trainer" experienced in designing new-hire programs, SOPs, and process documentation
WHAT IT'S LIKE TO WORK WITH ME:
Inbox zero is non-negotiable — your messages get triaged, tagged, and acted on, not just read
Clear written English and reliable follow-through, so you're not chasing me for updates
Comfortable with U.S. business hours and async communication
Tools: Gmail, Outlook, Google Workspace, Microsoft Office, LinkedIn, Slack, ATS/CRM platforms
If you need someone who can wear multiple hats — admin, executive assistant, customer support, or all three — let's connect. I'd love to learn more about your business and how I can help free up your time.
Experience: 5 - 10 years
Maintained inbox zero for the CEO — triaged daily volume, set up labels and filters, flagged priorities, drafted replies, and tracked follow-ups so nothing fell through.
Experience: 5 - 10 years
Extensive experience both in phone calls and emails, as a Customer Success Associate, Sales Expert, Retention Specialist and Technical Support Representative. Handled retail, billing, sales and retention accounts like AT&T.
Experience: 5 - 10 years
Set appointments across staffing agencies, healthcare providers, and home repair services — coordinating discovery calls, follow-ups, and rescheduling between prospects and internal teams.
Experience: 2 - 5 years
Supported several CEOs as an Executive Secretary, working across both early-stage startups and well-established companies. Helped scale a young business from the ground up by organizing sales pipelines, managing client records, and keeping leadership aligned on priorities.
Experience: 5 - 10 years
Handled email support for CEO, sales, and influencer-facing inboxes — replying to inquiries, flagging priorities, tagging for routing, and keeping inboxes at zero.
Experience: 5 - 10 years
As a Training Specialist, kept daily, weekly, and monthly training records updated — including class attrition tracking. Also scraped lead info for sales pipelines and built prospect lists for healthcare and staffing clients.
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