Expert in Customer Service | Virtual Assistant Star

Overview

Looking for part-time work (6 hours/day)

at $9.00/hour ($1,188.00/month)

Associates degree

Last Active

May 5th, 2024 (4 days ago)

Member Since

July 20th, 2021

Profile Description

Hi Team!

With over 8 years of dedicated service in the customer service industry, I bring a wealth of experience and expertise to the table. My journey commenced with reputable companies like Macy's and AT&T, where I excelled as a sales and retention expert, adept at understanding and addressing diverse customer needs with finesse and professionalism.

Throughout my tenure, I've embraced various roles, each contributing to my versatile skill set. As an executive secretary for one year, I efficiently managed administrative tasks to ensure seamless operations. FroUpgrade to see actual infoticulously organizing schedules and managing calendars to conducting thorough research and handling client communication, I possess a keen eye for detail and excel in handling multifaceted responsibilities.

Furthermore, my four-year stint as a dedicated trainer has equipped me with the ability to design and create engaging training materials and curricula. Leveraging tools like Canva Suite, Google Suite, Zoom, and Microsoft Office apps, I've conducted effective training sessions, empowering teams with the knowledge and skills essential for success.

What I Offer:

Appointment Setting: Proficiency in scheduling and coordinating appointments with clients, ensuring seamless communication and efficient time management. Familiar with LinkedIn, Sales Navigator, Dripify, GoHighLevel and CallTools.

Administrative Tasks: Exceptional organizational skills in managing schedules, calendars, and data entry tasks with precision and accuracy. Capable of conducting thorough research to provide timely and relevant information. Familiar with Slack, Monday, Active Campaign, Mailchimp and Salesforce CRM.

Client Communication: Strong communication skills to effectively interact with clients, addressing inquiries, and ensuring client satisfaction. 

Training and Development: Skillful in designing and creating training materials and curricula tailored to meet specific learning objectives. Experienced in conducting engaging training sessions to empower teams with essential skills and knowledge.

Customer Service Support (Voice and Non-voice): Extensive experience in providing customer service support across voice and non-voice channels, ensuring exceptional customer experiences and resolving issues promptly.

Technological Proficiency: Familiarity with a range of productivity tools including Canva Suite, Google Suite, Zoom, and Microsoft Office apps, ensuring seamless collaboration and productivity.

Rest assured that I bring dedication, expertise, and a commitment to excellence to every project. Let's collaborate to achieve your goals and exceed expectations together.