Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 5th, 2026 (3 days ago)

Member Since

July 19th, 2021

Profile Description

I have over ten years of experience in the BPO industry and am now focused on building a successful career in freelancing. I bring a strong background in customer service, sales, technical support, and team leadership, with a proven ability to communicate effectively, solve problems, and deliver results while working remotely.

I previously worked as a Customer Service and Sales Representative for a telecommunications account, handling billing inquiries, resolving customer concerns, processing orders, and identifying opportunities to upsell products and services. I also served in a Technical Support role where I performed troubleshooting and created service tickets to ensure timely issue resolution.

Most recently, I worked for a fintech company supporting a rewards credit card program as a chat and email support representative. Because of my performance and product knowledge, I was promoted to Tier 2 / Pod Lead. In this role, I supported escalations, guided teammates, and helped develop their technical understanding of the product while ensuring a high-quality customer experience.

In addition, I have experience as a Sales Business Manager for a B2B account where I conducted outbound prospecting, engaged potential clients, presented services, and closed sales or scheduled appointments.

I am comfortable using a wide range of tools and CRMs including Intercom, HubSpot, Salesforce, GoHighLevel, Asana, and others, allowing me to quickly adapt to new systems and workflows.

I am reliable, goal-oriented, and comfortable working in fast-paced environments. I’m ready to help businesses grow by providing excellent customer experiences, supporting teams, and driving revenue.