Customer Service Representative/ Chat Support Representative

Overview

Looking for part-time work (6 hours/day)

at $4.00/hour ($528.00/month)

Bachelors degree

Last Active

May 14th, 2024 (7 days ago)

Member Since

July 18th, 2021

Profile Description

OBJECTIVE: A passionate individual looking for a challenging role in an organization that offers excellent opportunities for learning and development. 

Skills & Abilities
-Proficient with Microsoft Office Tools
-Excellent interpersonal and communication skills
-Can work under pressure
- Experienced in most Customer Service position
-Fun and energetic

 EXPERIENCE

HSBC DATA PROCESSESSING PHILS
UP Techno hub Diliman
Quezon City
Inclusive Dates: November 10, 2021, to Present 
Position:  Telephone Banking Associates

Job Duties: 
-Responsible in taking inbound/outbound calls and assisting customers with product information.
-Processing Bill payments over the phone, setting up standing orders and Direct debits.
-Activation of Debit and credit cards.
-Processing Credit Balance Transfer.
-Reporting lost and stolen cards
-Filing dispute on behalf of the customer
-Helping the customer with information about their billing statement.
-Activating Digital wallet such as apple pay, Samsung pay and google pay.
-Assisting the customer with technical issue about their mobile banking app. 

CONCENTRIX DAKSHSERVICES PHIL
SM Clark Pampanga Angeles City
Inclusive Dates: October 04, 2020, to September 2021
Position: Sr. Subject Matter Expert / Team Leader Trainee

Job Duties: 
-Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
-Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
-Promote the Company’s values through both behavior and attitude, including being an advocate for teaUpgrade to see actual infombers.
-Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
-Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
-Promote the Company’s values through both behavior and attitude, including being an advocate for teaUpgrade to see actual infombers.
-Taking escalation calls (Manager/Supervisor Calls).

CONCENTRIX DAKSH SERVICES PHIL
SM Cyberwest cor. Edsa Quezon City
Inclusive Dates: November 2016 to October 2020
Position: Sr. Quality Evaluator

Job Duties:
-Sit with each agent, monitoring calls and providing feedback, both during and after the calls.
-Ensures that all agents use the same greetings, scripts, aftercall procedures and accountability standards. --Periodically review customer surveys and call logs.
-We use this information to adjust the script to achieve the conversion rate that meets company sales and service goals.
-Weekly monitoring of short calls and disconnected calls to ensure that the agents still follow the company policy
-Transcript escalation calls that might affect the company’s integrity.
-Taking escalation calls (Manager/Supervisor Calls).

CONCENTRIX DAKSH SERVICES PHIL
Inclusive Dates: August 15, 2014, to November 2016
Position: CUSTOMER SERVICE REPRESENTATIVE and TECHNICAL SUPPORT REPRESENTATIVE 

Job Duties:
-Responsible in taking inbound/outbound calls and assisting customers with product information.
-Assisting customers in tracking their packages.
-Processing refund and replacement for the package that was tagged as lost.
-Assisting the customer in troubleshooting their devices.
-Filing ticket for further technical issues to be resolved.
 
MONDIAL TOURS & TRAVEL CORPORATION
Makati City
Inclusive dates: February 09, 2011- July 15, 2014
Position: ACCOUNTING OFFICER

Job Duties:
-Collecting payments by calling the customer or sending them an email.
-Gathering and monitoring official receipts by recording using Excel File.
-Creating statement of account by customer’s request.
-Creating monthly summary report.

UNI-FAST TRANSPORT MANAGEMENT SYSTEMS WAREHOUSE ONE SYSTEMS
INC.
Quezon City
Inclusive dates: August 16,2010- January 16, 2011
Position: ACCOUNTING STAFF

Job Duties:
-Collecting payments by calling the customer or sending them an email.
-Gathering and monitoring official receipts by recording using Excel File.
-Creating statement of account by customer’s request.
-Creating monthly summary report.