Customer Success Specialist | Head Virtual Assistant | SMM

Overview

Looking for full-time work (8 hours/day)

at $5.39/hour ($1,040.00/month)

Bachelors degree

Last Active

June 15th, 2026 (9 days ago)

Member Since

October 7th, 2014

Profile Description

Hi there! I’m a versatile, reliable, and results-driven Virtual Assistant and Customer Support Specialist with a strong background in e-commerce operations and customer experience.
Since 2015, I’ve supported multiple DTC and e-commerce brands, managing everything from customer support and order processing to vendor coordination, backend operations, and Shopify administration. I have also led customer care teams, ensuring service quality, KPI performance, and smooth day-to-day workflows across multiple stores.
My experience includes: - Managing and coaching teams of Customer Care Specialists for e-commerce brands - Handling customer inquiries via email, chat, and social media platforms - Managing PayPal and Shopify disputes, chargebacks, refunds, and escalations - Order management, inventory updates, and product listings in Shopify - Supplier communication, logistics coordination, and supply chain support - Social media inbox and community support management - Influencer outreach and PR coordination - Basic graphic design for promotional offers and social media assets - Reporting, documentation, SOP creation, and process optimization
What sets me apart is my ability to wear multiple hats while maintaining high quality, efficiency, and attention to detail. I work closely with founders and teams to streamline operations, improve workflows, resolve issues quickly, and ensure customers always feel heard, supported, and valued.
I’m highly adaptable, proactive, and committed to long-term growth with the right team, bringing both hands-on execution and leadership experience to help businesses scale smoothly.
I’d love the opportunity to support your business and contribute to its continued growth.