Pauline

Customer Support Specialist

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.26/hour ($1,101.76/month)

College level

Last Active

May 3rd, 2024 (2 days ago)

Member Since

July 14th, 2021

Profile Description

EXPERTISE:
Case Management
Account Management
Complaint Handling
Task Prioritization
Time Management
Customer Retention
Order & Delivery Management
Customer Service (call, email, chat)
Sales & Billing
Technical Support
EXPERIENCES:
Managing move requests from start to finish until the first bill is generated
Offering better and cost-effective deals to customers
Customer retention
Managing orders and deliveries
Brainstorming in resolving customer complaints
Basic troubleshooting on customer's services, devices, and equipment
Data entry in AFG Flex for mortgage applications
CRMs:
Salesforce
Siebel
AFG Suite
Zendesk
Other Applications:
Microsoft Word
Microsoft Excel
Canva
Adobe Acrobat

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Office and Administration » Travel Planning

Other Skills

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
30
Gender
Female
Website
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Address
Cebu, Cebu
Tests Taken
IQ
Score:  116
English
B2(Upper Intermediate)
Uploaded ID
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