As a dedicated Virtual Assistant with a specialized focus on E-commerce Customer Service Representative (CSR) for 4 years, coupled with extensive experience in BPO CSR and Sales for 6 years, I bring a wealth of expertise and a commitment to excellence in every task I undertake. With a proven track record of delivering exceptional service, I leverage my skills in Shopify management, proficiency in CRM tools, adeptness with Google and Microsoft apps, and, most importantly, the right attitude to ensure optimal client satisfaction and business success. Here's what sets me apart: E-commerce Expertise: With 4 years of hands-on experience as a Virtual Assistant in E-commerce CSR roles, I am well-versed in managing Shopify platforms efficiently. From product listings and inventory management to order processing and customer inquiries, I ensure seamless operations to drive sales and enhance customer satisfaction.CRM Tools Proficiency: Utilizing advanced CRM tools is crucial for effective customer relationship management. With my in-depth knowledge of various CRM platforms, I streamline communication processes, track customer interactions, and personalize services to build lasting relationships and foster loyalty. Google and Microsoft Apps Mastery: As a tech-savvy professional, I am proficient in leveraging Google apps such as Gmail, Drive, and Calendar, as well as Microsoft apps including Excel, Word, and Outlook. Whether it's data analysis, document creation, or
Experience: Less than 6 months
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